IS IT POSSIBLE TO HELP OTHER PEOPLE SOLVE THEIR CONFLICTS WITHOUT GETTING SUCKED IN YOURSELF? YES! And there is a specific set of skills which makes it much more likely that your efforts will be successful. This book, step by step, teaches you how to become an effective mediator. Add practice, practice, practice (and some self-reflection), and you will soon celebrate your first successes in helping people to connect, whether you are a parent, teacher, business manager, counselor or peace worker.